Welcome to Organic Dhaka. By accessing, browsing, or purchasing from this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Organic Dhaka is an online platform that sources fresh and authentic products from villages and local communities across Bangladesh and delivers them to customers.

2. Eligibility to Use

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

3. Product Information

We strive to provide accurate descriptions, images, and pricing for all products.
However, slight variations in appearance, weight, or packaging may occur due to traditional sourcing methods and production processes.

4. Pricing & Payment

  • All prices are displayed in Bangladeshi Taka (BDT).
  • Prices may change without prior notice.
  • Payments must be made through the available payment methods shown at checkout.
  • Cash on Delivery (COD) and digital payment options may be available depending on location.
  • Payments are processed through Bangladesh-approved and secure payment gateways or Cash on Delivery (where available).
  • Organic Dhaka does not store customers’ card, mobile banking, or sensitive payment information.
  • In case of failed, duplicate, or erroneous payments, refunds will be processed according to payment gateway rules and Bangladesh e-commerce regulations.

5. Order Confirmation & Cancellation

  • An order is considered confirmed once you receive an order confirmation message.
  • Order cancellation may be possible before processing begins.
  • Organic Dhaka reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances.

6. Delivery Policy

  • We work with delivery partners to deliver orders across Bangladesh.
  • Delivery time may vary based on location, availability, and external factors.
  • Delays caused by natural events, strikes, or courier-related issues may be beyond our reasonable control.

7. Exchange & Return Policy

Products may be eligible for exchange or return if they are damaged, defective, or incorrect at the time of delivery.
Customers must notify us within 24 hours of receiving the product, along with valid proof.

8. A product will not be accepted for return or exchange if:

A product will not be accepted for return or exchange if:

  • Any item or component is missing
  • The product is damaged after delivery
  • Original packaging is not intact
  • The return request is made after the allowed time period

9. Customer Responsibilities

Customers are responsible for providing accurate delivery details and contact information.
Organic Dhaka will not be liable for delivery issues caused by incorrect information.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Organic Dhaka.
Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

Organic Dhaka shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except as required under applicable laws of Bangladesh.

12. Compliance with Bangladesh Laws

These Terms & Conditions are governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh, including applicable e-commerce and consumer protection regulations.

13. Changes to Terms & Conditions

Organic Dhaka reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be effective immediately upon posting on the website.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: contact@organicdhaka.com