At Organic Dhaka, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded, in compliance with applicable e-commerce regulations of Bangladesh.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Return or Exchange

A product may be eligible for return or exchange if:

  • The product is damaged at the time of delivery
  • An incorrect product has been delivered
  • The product is defective or unfit for consumption upon delivery

Customers must notify Organic Dhaka within 24 hours of receiving the product to be eligible for return or exchange.

2. Non-Returnable & Non-Refundable Items

Due to the nature of food and perishable products, the following items are not eligible for return or refund unless damaged or incorrect at delivery:

  • Fresh, perishable, or consumable items
  • Products with missing items or components
  • Products damaged after delivery
  • Products without original packaging
  • Requests made after the allowed time period

3. Return Process

To initiate a return or exchange, customers must:

  • Contact our support team within 24 hours of delivery
  • Provide order details and clear photographic evidence (where applicable)

All return or exchange requests are subject to review and approval by Organic Dhaka.

4. Refund Policy

Refunds will be processed under the following conditions:

  • If a returned product is approved after inspection
  • If an order is canceled by Organic Dhaka due to unavailability or other valid reasons

Approved refunds will be processed within 7–10 working days, depending on the payment method and payment gateway processing time.

5. Mode of Refund

  • Refunds for online payments will be credited to the original payment method used during checkout
  • Cash on Delivery (COD) refunds may be processed via bank transfer or mobile financial services, as applicable

6. Failed or Duplicate Payments

In case of failed, duplicate, or erroneous transactions, refunds will be handled in accordance with the respective payment gateway’s policies and applicable Bangladesh e-commerce regulations.

7. Order Cancellation

Order cancellation requests may be accepted before order processing begins.
Once an order has been processed or dispatched, cancellation may not be possible.

Organic Dhaka reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances.

8. Customer Responsibilities

Customers are responsible for providing accurate delivery and contact information.
Organic Dhaka shall not be responsible for refund or return issues arising from incorrect customer-provided details.

9. Legal Compliance

This Refund & Returns Policy is governed by the laws of the People’s Republic of Bangladesh and complies with applicable consumer protection and digital commerce regulations.

10. Changes to This Policy

Organic Dhaka reserves the right to modify or update this policy at any time.
Any changes will be effective immediately upon being published on the website.

11. Contact Information

For refund or return-related queries, please contact us at:
Email: contact@organicdhaka.com